POLICIES

Cancellation and Refund Policy

Important guidelines regarding scheduling, cancellations, and refunds

Home Cancellation and Refund Policy

Last updated: 14 November 2026

Rescheduling

To reschedule, please tell us at least 1 day before your booked visit.

If you tell us on the day of the visit, we cannot change the booking, and we will come on the next available date.

Cancelling after we arrive

If our team has reached your location and started the work as promised and you then cancel, a charge of Rs 300 per visit applies.

Customer delays on multi-day jobs

If the job was agreed for a set number of days and our team was ready to work, but the work was delayed or stopped because of the customer, the full amount for the reserved days is payable, even if only some panels were cleaned. We will not stay for extra days. Remaining work will be rebooked on a new date at the normal rates.

If the issue is from our side

If we cannot complete a visit because of a problem on our side, we will not charge you for that visit. If part of the work was done, you pay only for the work completed.

Refunds

If you paid an advance and the service could not be completed because of us, we refund the advance. Refunds are made by UPI or bank transfer within 5 to 7 working days.